All-purpose cleaner Citronel (EM)

Ordering - delivery and returns

Orders can be placed through our website, by telephone or by email. Your order can be paid via the website with IDEAL, GIROPAY, BANCONTACT, SOFORT, CREDIT CARD or by BANK TRANSFER. Regular customers can pay on account after a positive credit check. (Ask for the conditions).

Orders placed before 12:00 (if the products are in stock) will be shipped as much as possible the same working day or loaded if you choose to have delivered with with our own transport in our regular route.

We keep more than 4,500 products in stock. However, some products will have to be ordered. The average delivery time for these products is approximately 2 to 5 working days. (Except products with name printing). If you need one of these "order items" more often, we will be happy to keep them in stock for you (in consultation).

Orders are delivered with our own transport or sent via a courier service. If no one is present at the time of delivery, the driver will leave a message with details to make a new appointment. (This only applies in the Netherlands) For questions about your delivery, please contact our customer service via the contact form on the website or via info@horecavoordeel.com

Shipping costs

For orders that we can deliver to our regular customers in our regular routes with our own transport, no shipping costs are charged from € 50.00 excluding VAT. No shipping costs will be charged for products that are delivered after delivery from backorder. For information on the shipping costs that we have to charge for orders that are shipped via a courier, you can go to the heading “Order & Delivery” under “Information” at the bottom of the homepage of the website.

Exchange - returns and refunds

We do our utmost to deliver all orders complete and without errors. But of course things sometimes go wrong.

If you are not satisfied with your order and would like to exchange or return something, please contact our customer service via the contact form on the website so we can initiate the return process. This can also be done by telephone +31 (0)255 756 356, or by an email with the order number, the relevant article numbers and the reason to info@horecavoordeel.com

Products that we have ordered especially for you cannot be returned unless something is wrong with the product. If you have ordered something wrong yourself, we will not reimburse the costs of the return shipment.

When a product is returned to us

When the product (or several products) are returned to our warehouse, we check whether the products are in good condition.

This means that we must be able to sell them again. When this is the case, we will create a credit note and refund your money in the same way as we received the amount.

IDEAL, GIROPAY, BANCONTACT, SOFORT and CREDIT CARD payments are processed by Stripe. (our payment provider) If the payment is made by BANK TRANSFER, we will also refund the amount via BANK TRANSFER.

The entire return process generally takes no more than 1 week.