Ordering and delivery

Ordering and payment

You can easily place an order through our website, by telephone or by e-mail.

You can pay by iDEAL, Giropay, Bancontact, Sofort, credit card, Google Pay, Apple Pay or bank transfer. Regular customers may be eligible to pay on account following a successful credit check. Please contact us for the applicable terms and conditions.

Orders placed on working days before 11:00 AM are, provided the items are in stock, generally dispatched the same working day or scheduled for delivery via a fixed delivery route.

We offer more than 10,000 products. Many items are available directly from stock. If, after placing your order, an item is temporarily on backorder, we will contact you with the expected delivery time.

If you would like to make sure an item is in stock before ordering, please feel free to contact us by telephone, WhatsApp, e-mail or through the contact form on our website. We will be happy to check the current stock for you.

Do you regularly require a particular item? Please feel free to contact us. In many cases, we can arrange for the item to be kept available for you on a regular basis.

Shipping costs

Shipping costs are shown directly in your shopping cart and are automatically recalculated whenever you add or remove an item. This means that you can always see the exact shipping amount applicable to your order before completing the checkout process.

Adjusted shipping rates are automatically applied to various product ranges. When you order several items covered by the same rate, the shipping costs may remain unchanged or increase more gradually with each additional item. If your order contains products from different ranges, the regular shipping rate may apply.

For the regular rates listed below, we use the term shipping unit. Depending on the item and the composition of the order, a shipping unit may be an item, a package or a separately shipped parcel. The number of shipping units does not necessarily correspond to the final number of physical boxes. The final shipping amount is always shown in your shopping cart.

Netherlands

  • 1 to 10 shipping units: first shipping unit €10.00 and each additional shipping unit €4.95
  • 11 to 20 shipping units: €87.50
  • 21 to 40 shipping units: €145.00

Dutch Wadden Islands

  • 1 to 10 shipping units: first shipping unit €16.50 and each additional shipping unit €12.50
  • 11 to 20 shipping units: €110.00
  • 21 to 40 shipping units: €215.00

Belgium

  • 1 to 10 shipping units: first shipping unit €12.50 and each additional shipping unit €9.50
  • 11 to 20 shipping units: €87.50
  • 21 to 40 shipping units: €150.00

Luxembourg

  • 1 to 10 shipping units: first shipping unit €16.50 and each additional shipping unit €10.50
  • 11 to 20 shipping units: €135.00
  • 21 to 40 shipping units: €240.00

Northern France

  • 1 to 6 shipping units: first shipping unit €31.50 and each additional shipping unit €31.50
  • 7 to 20 shipping units: €175.00
  • 21 to 40 shipping units: €345.00

Southern France

  • 1 to 11 shipping units: first shipping unit €36.50 and each additional shipping unit €36.50
  • 12 to 20 shipping units: €350.00

Germany

  • 1 to 13 shipping units: first shipping unit €19.50 and each additional shipping unit €19.50
  • 14 to 20 shipping units: €175.00
  • Ruhr area, 14 to 20 shipping units: €135.00

Delivery

Depending on the composition of the order and the delivery address, orders are delivered via a fixed delivery route or by one of our parcel, courier or transport partners. The shipping method shown during checkout represents the selected type of delivery; the carrier that actually handles the shipment may differ.

When delivery information is available for your shipment, you will generally receive a Track & Trace link or another shipping or delivery notification by e-mail. This message may be sent by Horecavoordeel or directly by the carrier. If you have not received a message, please also check your junk or spam folder.

Where possible, please use the available delivery information to ensure that someone is present to receive the order. Any stated delivery time remains an estimate and may change due to circumstances during transport.

If no one is available to accept the delivery, further handling is determined by the carrier. Depending on the delivery service used, a second delivery attempt may be made, the shipment may be taken to a collection point or additional charges may apply.

Any additional costs resulting from an unsuccessful delivery may be charged to the customer.

If an order is dispatched on Friday to an address in the Netherlands, delivery will generally take place on Monday.

Collection by your own carrier

Collection by a carrier of your choice is also possible.

You may arrange transport using a carrier of your choice. The required shipping labels must be sent to us in advance by e-mail. Once we have received the labels, we will inform you from which warehouse address or addresses the goods can be collected and when the order will be ready.

From the moment the goods are handed over to your carrier, the risk of loss, damage or delay passes to the customer. Horecavoordeel is not liable for loss, damage or delay during transport carried out by a carrier appointed by the customer.

The customer is responsible for arranging appropriate transport insurance. Collection is available by appointment only.

Delivery via Pick-up

We do not offer regular shipping to the countries listed below. Delivery is only possible by collection using a carrier of your choice:

  • Spain
  • Portugal
  • Austria
  • Denmark
  • Sweden

Questions about your order or delivery

If you have any questions about your order, stock availability or delivery, please contact us through the contact form on our website, by telephone, via WhatsApp or by e-mail at info@horecavoordeel.com.

Exchange or return an item?

If you would like to exchange or return an item, please see our separate Returns & Exchanges page for our return conditions and information on how to request a return.